Privacy Policy

1. Who We Are
 

Almamana L.L.C. (Sh.p.k.)
Sali Nivica 61/10,  Prishtina , Kosovo
Representative: Vlora Ramadani
Contact: hello@almamana.com | +38343567995

 

2. What Data We Collect
 

• Personal details (name, email, phone, billing address)

• Payment details (processed securely, not stored by us)

• Website usage data (IP address, browser type, pages visited)

• Communication data (emails, forms, messages)
  
   

3. How We Use Your Data
 

• To provide courses, retreats, memberships, and coaching

• To process payments and send invoices

• To communicate about updates and events

• To improve our website and services

• To send newsletters (with your consent)
  
   

4. Legal Basis (for EU customers)
 

• Contract (to deliver what you purchased)

• Consent (for marketing)

• Legitimate interest (improving services, preventing fraud)

• Legal obligation (tax records)
  
   

5. Data Sharing
 

We may share data with:

• Payment processors, hosting services, email providers

• Legal authorities, if required
  We never sell your data.
  
   

6. Data Retention
 

• For as long as you are a client

• 7–10 years for financial/legal records

• Until you withdraw consent (for marketing)
  
   

7. Your Rights
 

• Access, correct, or delete your data

• Restrict or object to processing

• Withdraw consent (unsubscribe anytime)

• File a complaint with your data protection authority
  
   

8. Cookies
 

We use cookies to make our site work better. You can disable cookies in your browser, but some features may not work.

 

9. International Transfers
 

Your data may be processed outside your country. We take safeguards to protect it.

 

10. Contact

Questions? Contact us at hello@almamana.com